Privacy and Legal Information
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address and other relevant information (i.e how the User discovered our product and service). We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
We may monitor and record phone calls to the Lifetime 0800 number (0800 254 338) and to 04 472 7902, for quality control and/or staff training purposes and other purposes related to the purpose of your call.
For access and correction requests or for other queries in relation to personal information regarding our call centres please contact firstname.lastname@example.org.
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How we use collected information
Retirement Income Group may collect and use Users personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To enhance our marketing: Information you provide helps us to better understand how our Users have discovered us, allowing us to refine our external promotional activities.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Retirement Income Group Limited
PO Box 10760
Legal Terms and Conditions
By accessing lifetimeincome.co.nz you agree to be bound by the Terms and Conditions set out below.
If there is any conflict between the Terms and Conditions of the Lifetime Website and those of the Lifetime Income Fund (LIF) Product Disclosure Statement, the terms and conditions in the LIF Product Disclosure Statement shall prevail. Lifetime Asset Management Limited (LAM), Manager and Issuer of LIF, reserves the right to vary the information on lifetimeincome.co.nz, including these Terms and Conditions, at any time without notice. Your continued use of the lifetimeincome.co.nz following any changes to the Terms and Conditions indicates your acceptance of those changes.
The content on lifetimeincome.co.nz , including tools and calculators, is for information purposes only. The information is of a general nature only and does not constitute personalised financial advice or other professional advice. Before taking any action, you should always consider seeking personalised financial advice relevant to your personal circumstances from a financial adviser.
These Terms and Conditions and use of lifetimeincome.co.nz are governed by New Zealand law and they are subject to the exclusive jurisdiction of the New Zealand courts. The information on lifetimeincome.co.nz has been prepared in accordance with New Zealand law for the supply of products and services in New Zealand only.
To the maximum extent permitted by law, LAM disclaims all liability or responsibility for any direct or indirect loss or damage that may result from any errors or omissions on lifetimeincome.co.nz, including reliance on information contained on lifetimeincome.co.nz, reliance on the tools and calculators provided on lifetimeincome.co.nz, or access to, or use of, or inability to use, lifetimeincome.co.nz.
While care has been taken to supply information on lifetimeincome.co.nz that is up-to-date and accurate, LAM does not give any guarantee of the accuracy, correctness, adequacy or completeness of such information (including tools and calculators) or its suitability for your intended use. LAM may change the content of lifetimeincome.co.nz (including product and investment information) and these Terms and Conditions at any time without notice.
None of LAM, any of its employees or agents, or any other party, guarantees the performance of any of the investment products contained on lifetimeincome.co.nz, gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way from any error or omission. Any projections or predictions or calculations provided by the tools and calculators included on lifetimeincome.co.nz are not guaranteed. For further information about any of the investment products contained on lifetimeincome.co.nz (including fees), you should refer to the LIF Product Disclosure Statement.
Where unit prices are shown, while care has been taken in producing and updating unit prices information, members should check the current unit price with LAM before relying on unit price information.
While care has been taken to prevent the introduction of viruses to lifetimeincoe.co.nz, LAM does not guarantee that this website is free from viruses.
LAM does not guarantee the continued availability of lifetimeincome.co.nz or the continuation of any services provided on it.
Customer Acknowledgement and Indemnity
You agree to follow any instructions supplied to you in relation to the use of lifetimeincomeco.nz and you agree not to use, or permit lifetimeincome.co.nz or any part, to be used for any illegal or improper purpose. You agree to indemnify LAM and hold us harmless for any loss incurred or damage suffered by us, our customers or a third party, or for any claim or action which may be brought against us by a member or third party, which is in any way the result of your use of lifetimeincome.co.nz , or your failure to take all reasonable steps to prevent unauthorised use of lifetimeincome.co.nz
LAM takes no responsibility for any information contained in any website accessed via a hypertext link from lifetimeincome.co.nz or any other website that is linked to lifetimeincome.co.nz The content, accuracy and opinions expressed in such websites are not necessarily checked, monitored or endorsed by LAM.
LAM or its agents or supplies own copyright of the information, images, text, screens and web pages appearing on lifetimeincome.co.nz This includes, but is not limited to, all lifetimeincome.co.nz's content, code, look and feel, text, graphics, logos, button icons, images, audio and video clips and software. It is protected by New Zealand and international copyright law.
The information and materials appearing on lifetimeincome.co.nz may not be copied, modified, published, reposted, reused or used to create a derivative work without the express written permission of LAM.